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Your Emails, Deliberately Designed for Results
Your Emails, Deliberately Designed for Results
Your Emails, Deliberately Designed for Results
Email By DesignEmail By Design

Are you checking your email analytics?

Annalise Skaroupka

Are you checking your email analytics?

Email analytics on Klaviyo (or any provider) can tell you a lot about your marketing performance. They show what's working well and where you need to improve. With that in mind, it's important to check your stats after every campaign and make adjustments based on the numbers you see.

So let's dive into what each basic analytic means, the benchmark to aim for, and the growth opportunity it presents. Here's your at-a-glance dashboard:

Open rate
35%
Aim for no less
Click rate
2%
Around this
Placed orders
1%
A good baseline

Three benchmarks to measure every send against. Now here's what each one tells you.

1
The gateway

Open rates

Open rates are the gateway to your email. If customers aren't opening, they certainly can't click or order, so this is where we begin.

35%
On average, aim for no less than 35% as your base level. This shifts with the segment you're sending to.

Context matters. Resending to people who didn't open the first time will naturally show a lower open rate, so keep that in mind when reading the data.

Below the benchmark? It usually points to one of two causes:

Cause one

Unengaged or wrong audience

Tighten your segments and email only your most engaged subscribers first. If that fixes it, keep sending tight, then use winback and sunset flows to re-engage the rest.

Cause two

The subject line

If the audience is right, your subject line may need work. A/B test your usual style against something more 'out there' to find what resonates.

2
The traffic driver

Click rates

Click rates are the next focus. Like open rates they waver account to account, but they tell you whether you're driving enough people to your website to entice purchases.

2%
Aim around the 2% range. Dipping below? A few adjustments usually help.
Make your call to action more visible, potentially by changing the colour of your buttons.
Link your images to the website, and hyperlink products when you mention them in text. People often click the image, not the button.
Check your content is enticing enough. Don't send for the sake of it, lead with value: a promotion, an education piece, or a conversational one.
3
The bottom line

Placed order rates

Placed order rates are harder to standardise, they differ business to business. Someone selling mountain bikes has a far longer purchase cycle than someone selling make-up. That's why you should focus on the value of the sales each email drives, not just the rate:

1% placed orders
$100 in sales
beaten by
Lower rate
higher-value sales

A 1% rate that makes $100 isn't as good as a lower rate driving higher-value orders. Value wins.

1%
A good benchmark, but set personal revenue targets per email based on your own past results, then work up from there.

To coax more orders from your emails, add product recommendations, use lifestyle imagery, and highlight the benefits of your products. Generating excitement and a genuine 'need' nudges the umming-and-ahhing customers over the line.

The numbers aren't a report card. They're a map of exactly where your next improvement lives.

Ready when you are

Let's turn your numbers into a plan.

We understand the ins and outs of email marketing and we're ready to help transform your current performance. Get started by booking a free consultation.

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