Email analytics on Klaviyo (or any provider) can tell you a lot about your marketing performance. They show what's working well and where you need to improve. With that in mind, it's important to check your stats after every campaign and make adjustments based on the numbers you see.
So let's dive into what each basic analytic means, the benchmark to aim for, and the growth opportunity it presents. Here's your at-a-glance dashboard:
Three benchmarks to measure every send against. Now here's what each one tells you.
Open rates
Open rates are the gateway to your email. If customers aren't opening, they certainly can't click or order, so this is where we begin.
Context matters. Resending to people who didn't open the first time will naturally show a lower open rate, so keep that in mind when reading the data.
Below the benchmark? It usually points to one of two causes:
Unengaged or wrong audience
Tighten your segments and email only your most engaged subscribers first. If that fixes it, keep sending tight, then use winback and sunset flows to re-engage the rest.
The subject line
If the audience is right, your subject line may need work. A/B test your usual style against something more 'out there' to find what resonates.
Click rates
Click rates are the next focus. Like open rates they waver account to account, but they tell you whether you're driving enough people to your website to entice purchases.
Placed order rates
Placed order rates are harder to standardise, they differ business to business. Someone selling mountain bikes has a far longer purchase cycle than someone selling make-up. That's why you should focus on the value of the sales each email drives, not just the rate:
A 1% rate that makes $100 isn't as good as a lower rate driving higher-value orders. Value wins.
To coax more orders from your emails, add product recommendations, use lifestyle imagery, and highlight the benefits of your products. Generating excitement and a genuine 'need' nudges the umming-and-ahhing customers over the line.
The numbers aren't a report card. They're a map of exactly where your next improvement lives.
Let's turn your numbers into a plan.
We understand the ins and outs of email marketing and we're ready to help transform your current performance. Get started by booking a free consultation.
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